I made a payment – all seemed to go through, but it was flagged up as “incomplete” in my account here. I don’t want to have to cancel as I understand from another user that if i do the payment is £7.99 instead of £1.99. I have filled in the contact form and have not had a reply, can I get some assistance getting a new subscription?
Hey paulstuart.gillies! Apologies for the mix up on this. We need to improve our confirmation flow to fix the issue that some of our users are having where the payment isn’t able to complete as you’ve described. But, for now, I’ve allowed that first month to go through, and you should have access to the site as expected. Let me know if you have any other questions. Have a great day!
