The media could not be loaded, either because the server or network failed…

[Anonymous]

Hi Josh,
Trying to watch a newly released video “THE HUMAN ANTENNA – Can We Reverse The Trans Humanist Agenda?” but there is a message at the TOP of the video saying…

The media could not be loaded, either because the server or network failed or because the format is not supported.

All other vidoes are working fine! Please help!

Cheers

[Anonymous]

Afer severl attempts / logging out and in and different browser with same error – I went to bed, woke up and tried again….

I can see from the comments under the vidoe others had the same problem!

Its now working, so guessing maybe a server issue  So all good now thank you!

[Josh]

Hello! Yes there was a problem with the url on that video for a bit but it was fixed a few days ago. Thank you for reporting it for us!

[tillymuetstege]

Hi Josh,

I still have the problem that Cheers had on December 6.       (the media could not be loaded either because the server or network failed or because de format is not supported)

I hope you have some tips on how I can solve this?
The problem started on December 9.

Greetings Tilly Muetstege

[Josh]

Hello tillymuetstege! Is this for The Human Antenna film or a different video? If it is indeed for T.H.A., it might be fixed with a “hard-refresh” when you’re viewing that page (control + shift + r all at the same time on the keyboard) — command + shift + r for MacOS.

If it is not for this film, then please let me know so I can investigate.

[tillymuetstege]

Hello,
I tried the hard refresh, but it didn’t work.
This problem affects the entire site. Not a single video works.

 

[tillymuetstege]

And it’s only on this site. All other online movies work fine.

Tilly Muetstege

[Josh]

@tillymuetstege, can you send in a support request using the form at the bottom of this page: https://ickonic.com/HelpCentre

In your message can you include these points of information so we can better diagnose the issue:

– Browser name and version
– Operating System name and version
– App name if applicable

[tillymuetstege]

Hello,

I sent the requested information yesterday. I haven’t received any response yet. But everything is working as usual again.

Thanks.

[Josh]

Ok great! Happy to hear it.

[Author]

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