Hello Valerie,
I’m glad your problem was also resolved. Reviewing my comments I appear to have been rather hard on the Iconic team, and I feel bad about that. But hey, when things go wrong, it just gets me enraged, as I have a short fuse. Actually, they are all doing a great job, especially Josh and Kerry.
But I noticed your horrifying payment issues and wanted to suggest that you try using Wise for international payments. (wise.com) This is an amazing company that offers FREE acounts and amazingly cheap international money transfers compared to regular banking institutions. Check it out if you want to save a lot of money!