[Josh]

Hey Martin! I don’t always have time to visit the forum and respond to inquiries here. If you ever need timely support with the platform, the best place to go is: https://ickonic.com/HelpCentre

With that said, we’re looking into the disappearing cast button and expect to have a fixed version of the app released within a week.

Have a great day!

[Josh]

Hello! Near the last half of 2025, we we forced to perform a bunch of under-the-hood work that has broken our AndroidTV and Firestick apps. We do plan to resurrect them this year, hopefully before the end of Q2, but for now we suggest using the Roku app. I know for people who don’t have a Roku device, this isn’t the best of news. Believe me, our desire was not to break any existing platform functionality, but we were caught in a bit of a bind that simply required these painful migrations that we’re working through right now.

 

Let me know if you have any other questions, and sincerely thank you for your patience!

• This reply was modified 1 week, 4 days ago by
  
  Josh.
• This reply was modified 1 week, 4 days ago by
  
  Josh.

[Josh]

Glad you like it! I still want to keep polishing it up and making it nicer over the next few months, but I’m really happy to hear you’re enjoying it.

[Josh]

Hey Cindy! We have had to rework much of our back-end systems which unfortunately broke our Android TV and Firestick apps. We just launched a new version of our Roku app that works with our new systems, and we plan to released new versions of both Android TV and Firestick before the end of Q2 this year. Also, our iOS and Android apps were recently updated to support the new back-end systems as well, so you might want to just check the app store to make sure you’re on the latest version and try logging in once you’ve confirmed that. If you’re still having login issues with the phone apps after updating, send in a support request using the form at the bottom of this page: https://ickonic.com/HelpCentre and the team will get you sorted from there.

Very best

[Josh]

Hello Hviteulf! I definitely see your point with the use of AI art on the channel, and while I can’t give you the internal opinion of this without overstepping my role, I can tell you that Jaymie doesn’t have any personal disdain for us yanks (I live in Tennessee). What I can tell you about the AI discussion is there is a debate around it at the company that isn’t as blithe as it may appear given its use on the platform. I sincerely appreciate the feedback, and am sorry to see you go. We never want anyone to feel alienated, and we always want to keep our integrity with our use of technology across all disciplines. 

[Josh]

Hey Oliver! There is an unfortunate shortcoming with our subscription payment capture routine that we’re planning on fixing extremely soon (hopefully this coming week) that affects a subset of our users. Trending, however, should be watchable even without an active sub, although I did tweak the logic recently that tries to intelligently determine who is entitled to watch content, and it’s more than possible that I broke something. I’ll take a look at that this week as well, but in the meantime you should be able to log out and view Trending in free mode just fine.

Let me know if there is anything else I can help with!

[Josh]

Hey Myka! I’m not really the best to comment on content strategy, but my guess would be that we don’t have the rights to the Pretty Intense podcast. Have a good day!

[Josh]

Hey Emmanuel, some more clarification on your technical requests:

1. the video player does support skip forward and back by 10 seconds, and you can use the arrow keys as shortcuts if you like

2. While H.265 and AV1 offer better compression, they don’t have reliable, universal device support yet (especially across browsers). Using H.264 as our baseline ensures consistent playback everywhere. Supporting newer codecs would still require an H.264 fallback for compatibility, which increases complexity (and storage costs) without a clear net benefit at our current scale.

Appreciate the feedback!

[Josh]

Hey nickyeustace! Apologies for the bad first impression, we have a lot of issues with bank confirmations that I’m going to have to work out over the next few weeks. I was able to process a refund for you though to get you back to that intro price. Let me know if you still have trouble streaming anything, your account should have full access with no problem. Have a good one!

[Josh]

Hey i4nad! We actually are meant to have a carousel on this page that displays your favorited shows and films: https://ickonic.com/Browse

But for some reason it’s not showing up right now, and that’s a little confusing because I don’t remember any internal request to disable it. So, it’s likely something has gone wrong in our back-end tech (so I’ll be looking into this asap).

Regarding a more robust way to view all of these, we can definitely brainstorm some solutions on this, I’ll let you know if we decide anything on that in the near future.

very best!

[Josh]

Ok great! Happy to hear it.

[Josh]

Okay, you can now use the F key for full screen and M for mute/unmute toggle. Next on my list is the time-stamp on hover over the playback bar. I should be able to get to that next week and will give you a status update then as well. Very best.

[Josh]

@tillymuetstege, can you send in a support request using the form at the bottom of this page: https://ickonic.com/HelpCentre

In your message can you include these points of information so we can better diagnose the issue:

– Browser name and version
– Operating System name and version
– App name if applicable

[Josh]

Hello tillymuetstege! Is this for The Human Antenna film or a different video? If it is indeed for T.H.A., it might be fixed with a “hard-refresh” when you’re viewing that page (control + shift + r all at the same time on the keyboard) — command + shift + r for MacOS.

If it is not for this film, then please let me know so I can investigate.

[Josh]

Hello paulstuart.gillies! Apologies for the late reply. I’ve looked into your subscription and it appears to be active now. Let me know of course though if you continue to have any trouble.

[Author]

Posts