[Josh]

Hey Myka! I’m not really the best to comment on content strategy, but my guess would be that we don’t have the rights to the Pretty Intense podcast. Have a good day!

[Josh]

Hey Emmanuel, some more clarification on your technical requests:

1. the video player does support skip forward and back by 10 seconds, and you can use the arrow keys as shortcuts if you like

2. While H.265 and AV1 offer better compression, they don’t have reliable, universal device support yet (especially across browsers). Using H.264 as our baseline ensures consistent playback everywhere. Supporting newer codecs would still require an H.264 fallback for compatibility, which increases complexity (and storage costs) without a clear net benefit at our current scale.

Appreciate the feedback!

[Josh]

Hey nickyeustace! Apologies for the bad first impression, we have a lot of issues with bank confirmations that I’m going to have to work out over the next few weeks. I was able to process a refund for you though to get you back to that intro price. Let me know if you still have trouble streaming anything, your account should have full access with no problem. Have a good one!

[Josh]

Hey i4nad! We actually are meant to have a carousel on this page that displays your favorited shows and films: https://ickonic.com/Browse

But for some reason it’s not showing up right now, and that’s a little confusing because I don’t remember any internal request to disable it. So, it’s likely something has gone wrong in our back-end tech (so I’ll be looking into this asap).

Regarding a more robust way to view all of these, we can definitely brainstorm some solutions on this, I’ll let you know if we decide anything on that in the near future.

very best!

[Josh]

Ok great! Happy to hear it.

[Josh]

Okay, you can now use the F key for full screen and M for mute/unmute toggle. Next on my list is the time-stamp on hover over the playback bar. I should be able to get to that next week and will give you a status update then as well. Very best.

[Josh]

@tillymuetstege, can you send in a support request using the form at the bottom of this page: https://ickonic.com/HelpCentre

In your message can you include these points of information so we can better diagnose the issue:

– Browser name and version
– Operating System name and version
– App name if applicable

[Josh]

Hello tillymuetstege! Is this for The Human Antenna film or a different video? If it is indeed for T.H.A., it might be fixed with a “hard-refresh” when you’re viewing that page (control + shift + r all at the same time on the keyboard) — command + shift + r for MacOS.

If it is not for this film, then please let me know so I can investigate.

[Josh]

Hello paulstuart.gillies! Apologies for the late reply. I’ve looked into your subscription and it appears to be active now. Let me know of course though if you continue to have any trouble.

[Josh]

Hello! I haven’t forgotten you. I’ve just been swamped with other priorities, but I promise I’ll get to it as soon as humanly possible. Thanks!

[Josh]

Hello! Yes there was a problem with the url on that video for a bit but it was fixed a few days ago. Thank you for reporting it for us!

[Josh]

Hey stander01976! What TV device are you using to watch Ickonic on, Android TV, Firestick or Roku?

[Josh]

Hey r.m_builds! Just checking on your subscription and everything looks good on our end, please let me know if you still can’t access the content for any reason. Also, we did have a critical issue with our support email form that was fixed a few days ago as well, which is likely why your previous emails didn’t get to us, but any future inquiries you may have should get to us properly.

Thank you for your patience and let me know if there is anything else I can do to help.

[Josh]

Hey Marcus! I processed that for you, it should get to you within a matter of days. My sincerest apologies for the issues.

[Josh]

Hey paulstuart.gillies! Apologies for the mix up on this. We need to improve our confirmation flow to fix the issue that some of our users are having where the payment isn’t able to complete as you’ve described. But, for now, I’ve allowed that first month to go through, and you should have access to the site as expected. Let me know if you have any other questions. Have a great day!

[Author]

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