My Lifetime Membership was cancelled!

[brave.deer6038]

Unbelievable, but my Lifetime Membership was cancelled.

No doubt this was not a deliberate action, but the Ickonic technical team seem to be incapable of resolving issues with the platform. Instead of fixing the problem, I’ve been offered a temporary account that will also expire after a month, with the request to check my account now and again to see if it’s been fixed yet! Unbelievable that I should have to do this, which is irritating and time-wasting, and allows them to simply ignore the problem for as long as possible.

Also, I have reported many many times about the problem of using regular punctuation in the comments. These standard characters are required to write coherently, but are reported as being “Special Characters” and cannot be used. How ridiculous! And how can the problem still be ongoing after so long? It appears the Ickonic team don’t care about it at all. There is no other explanation.

Having working in IT as a Systems Analyst for 35 years, I know how simple it is to resolve such matters, and I find it incredible and unacceptable that such issues go on for so long. This stinks of major incompetence.

[Josh]

Hey brave.deer6038, apologies for the mix up on this, I’ve updated your account to reflect your Lifetime Membership status, and you should have access to everything again. We recently switched out a bunch of old subscription code, and LTMs required a manual update to maintain access. For some reason your email wasn’t in our list of accounts that needed migrating, so that’s our fault. Please let me know if you have trouble moving forward but everything should be right again.

very best

[brave.deer6038]

Weel, thank you Josh! The problem is finally fixed, and apparently quite easily.

Will you also address the problems with the “special characters” now?

[Josh]

😂😂😂 Jaymie wants a brand new comment system ASAP. We have a few things to clean up for the rest of the year but our goal is to get it live in Q1 2026!

[Valerie W.]

My Lifetime Membership Account was cancelled as well (established July, 2024). After several emails to the Lifetime Membership Department, Support Department, and I carbon copied a couple of others, it was finally restored today. It had been cancelled since November, 2025. I could not deal with it in a quick follow up manner until January of this year because of my intense schedule in November and December. But I was deprived of accessing it whenever I was in a position to. I was very unhappy about that. I have to say this:   I live in the United States. My bank charged a conversion rate fee for the money I paid to become a Lifetime Member. An additional $141.45. This additional amount was not collected by Ickonic. It is, let’s call it, a penalty imposed by my bank in the U.S. The total became $641.45 plus an additional $19.00 and change bank fee.  I am saying all of this to say, I accepted these terms. I respected the Ickonic platform development and expressed vision enough that is was worth it to me to support their goal and look forward to upward movement content. So when Ickonic did not respond soon with a resolution after I announced my abrupt cancellation, I was taken aback.  Clearly, all subscribers, but especially Lifetime Membership subscribers, contribute(d) to seed money used to expand the website sooner rather than later. I really hope this never happens again. Thank you sincerely for finally fixing the problem.               

[Valerie W.]

I do want to better clarify my response regarding my Lifetime Membership being cancelled. ALL subscribers are equally valuable in supporting the Ickonic platform–everyone! What was excluded from my original comment is “what Lifetime Members provide(d) in terms of a chunk of  ‘upfront’ funds” being immediately available which support any development for the platform. After X number of years, those who are paying on a year-to-year basis actually provide more. But when we all share this platform with others who, as a result, become subscribers, then we are all supporting Ickonic’s growth ongoingly. I do not believe the cancellation of my subscription was on purpose, just unfortunate due to access inability. 🌺     

• This reply was modified 1 month, 3 weeks ago by Valerie W..
• This reply was modified 1 month, 3 weeks ago by Valerie W..

[Valerie W.]

Oh, by the way, Kerry Kay was the facilitator who ultimately got this accidental cancellation matter resolved. She responded to all of my emails (several) without delay (factoring in U.S. & U.K. time difference). Thank you very much Kerry Kay. Ickonic is fortunate to have a staff member like you. 🌹

[brave.deer6038]

Hello Valerie,

I’m glad your problem was also resolved. Reviewing my comments I appear to have been rather hard on the Iconic team, and I feel bad about that. But hey, when things go wrong, it just gets me enraged, as I have a short fuse. Actually, they are all doing a great job, especially Josh and Kerry.

But I noticed your horrifying payment issues and wanted to suggest that you try using Wise for international payments. (wise.com) This is an amazing company that offers FREE acounts and amazingly cheap international money transfers compared to regular banking institutions. Check it out if you want to save a lot of money!

[Valerie W.]

Hello brave.deer6038:

Thank you so very much for the wise.com recommendation. I will most definitely use them going forward for international payments. This is so very thoughtful of you to take the time to share this with me. I must say, I do understand how upset you were when your account was cancelled. Believe me, I was growing horns. Given your extensive background in IT, you have a better understanding of what it takes to address these kinds of issues. So I appreciate how you felt. Your proactive post inspired me to post mine in this forum. Thank you. After I shaved down my horns a bit, I realized, that it was unlikely this occurred on purpose.  But when you go to log into your account, and you read your account has been cancelled, it is shocking and will understandably evoke an unhappy reaction. The better news is, we are both back on track. Thank you again for your proactiveness and thoughtfulness. 🌺

[kerry.kay]

Hi Valerie,

Thank you so much, I appreciate your kind message, and I’m glad to hear that your account issue has been resolved.

Thank you for being a valued member. If you ever need anything else, please don’t hesitate to let me know. Have a wonderful day 😊

[Author]

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