I recently cancelled my auto-renewal for an annual sub as it was my intention to switch to monthly billing. However, a payment of £7.99 has left my account but the email receipt I’ve received from ickonic relates to Oct/Nov 2023?!? I’m still unable to access content on the site as it says I need to renew my subscription.
Hey Mark! I was just looking into this not too long ago and didn’t realize that you had reached out on the forum about it. I’ve manually updated your access and am digging into why this happened right now. I’ll have the support team reach out with our findings as soon as we figure it out. Apologies for the issue, we just deployed a new subscription system and I’m still ironing out problems here and there. Definitely check out the site now though, as you should be able to stream all of the content with no problems (and of course feel free to reach out again if for some reason that isn’t the case).
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